Shipping Policy – Metrivo
Reliable Shipping. Global Coverage. Professional Service.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
In rare cases of high order volume or supply issues, processing may take slightly longer. We appreciate your patience and understanding.
2. Shipping Locations
We currently ship orders worldwide, covering most countries and regions. Please ensure your shipping address is entered correctly — Metrivo is not responsible for delays caused by incomplete or incorrect information.
3. Shipping Methods & Delivery Time
We partner with trusted logistics carriers to ensure reliable delivery. Estimated delivery times vary by region:
| Region | Estimated Delivery Time |
|---|---|
| North America | 7–15 business days |
| Europe | 7–20 business days |
| Asia | 5–15 business days |
| Oceania | 10–20 business days |
| Other Regions | 10–25 business days |
*Note: These are estimated delivery times only. Actual delivery may be affected by customs inspections, local postal delays, or other factors beyond our control.
4. Shipping Fees
Shipping costs are calculated at checkout based on weight, size, and destination. We occasionally offer free shipping promotions, which will be clearly stated on our website.
5. Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this number to monitor your shipment’s progress on our website or through the courier’s tracking page.
6. Customs, Duties, and Taxes
International orders may be subject to import taxes, customs duties, and fees imposed by your country’s customs department. These charges are the buyer’s responsibility and are not included in the product price or shipping cost.
7. Delayed or Lost Shipments
If your order appears delayed or lost, please contact us at [email protected] with your order number. We will assist in tracking the shipment and working with the carrier to resolve the issue as quickly as possible.
8. Contact Us
Address:
Room 501, Unit 1, Building 3, Wenxing Yuan, Shangma Street, Wenmiao Subdistrict,
Yingze District, Taiyuan, Shanxi, China
Email: [email protected]
Website: https://metrivo.shop
“Metrivo — Reliable Hardware, Built to Last.”